CUSTOMER CARE
Thank you for shopping and ordering from our site. For questions or inquiries, please email us at the information below.
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RETURNS
Returns on custom orders are not accepted at this time. In the event that you receive a damaged item from transit, please contact the shipping company (USPS, UPS, etc.) immediately. Pynkmantis is not responsible for damages to items after it has been shipped, or during transit, however, we will do everything we can to assist you. Returns will be reviewed on an individual basis but we will do everything possible to do what's right by you.
FAQ
Do you provide International delivery?
Sorry, at this time international deliveries are not available.
How do I return an item?
Please read above and the terms and policies for custom orders.
How do I track my order?
Please contact us via text or email.
How can I contact your couriers?
Please contact us via text or email.
What are your delivery options?
US Postal at this time. For express deliveries, please contact us ASAP to discuss expedited methods for an additiona fee.
Care of Customized Items:
For Custom Painted Fabric Items we recommend spot cleaning only. You don't want to damage or alter the unique designs.
For Custom Painted Leather articles we recommend taking them to professional leather cleaners as you would with regular leather items.
Terms & Conditions:
Design/ Artwork:
Client agrees to give artist creative freedom whie applying handpaited design. Digital mock-ups are used as general reference only. Hand painting designs will/ may vary. Once design/s are agreed upon, few (if any) alterations are allowed.Additional customization fees may apply if changes made. Designs, handpainted designs and artwork are solely owned by Pynkmantis and may be reproduced as custom orders or sold on Pynkmantis website as needed.
**Custom/ commissioned orders are non-refundable and non-returnable, under any circumstance once received. Client is responsible for maintenance of items once received. Pynkmantis and affiliated social media accounts hold all rights to post before and after media of the project (at any and all stages).
Custom Orders:
$100.00 deposit is required on all custom/ commissioned orders. $100.00 deposit will be returned to customer if item is never received by Pynkmantis from manufacturer. $50.00 will be applied to total of order, once item/s are completed, and deducted from balance of total. Once artwork has begun on product/ item, no order may be cancelled or changed. $100.00 deposit is forfeited if order is cancelled after design/ artwork has started.
Timeframe/ Shipping:
All discussed timeframes are estimates. Completion timeframe are estimates and not guaranteed unless discussed ahead of time, and/ or expedition fee is discussed and agreed upom. Completion times depend on workload and order of receipt of request, however, Pynkmantis will do everything possible to expedite all orders (we know you want to rock your item quick!! :) Confirmation and Insurance delivery available on all orders, upon request and additional payment by customer/ client. Customer/ client may request express shipping once order has been completed for an additional cost paid by customer/ client.
Deposits:
Payment: $100.00 non-refundable deposit is required on each custom/ commissioned orders. $100.00 deposit will be returned to customer if item is never received by Pynkmantis from manufacturer. Once artwork has begun on product/ item, no order may be cancelled or changed. $100.00 deposit is forfeited if order customer cancels order after design/ artwork has started. Balance of payment is due prior to order shipping, NO EXCEPTIONS. Prices may/ will vary depending on item, size of item/ product, intricate artwork, etc. By remitting payment, customer/ client agrees to all terms and conditions setforth. $100.00 deposit is applied to total of (1) custom handbag.
Contact info:
Pynkmantis will not sell or share customer/ client information (or without customer/ client's consent). Pynkmantis will add customer/ client's contact info, including email address to Pynkmantis system and mailing lists upon receipt of contact informaiton via any means in regards to order. Customer accepts periodic advertisements, emails, etc. from Pynkmantis.
Pynkmantis holds the right to revise the terms & conditions at any time.
Thank you so much for the opportunity to create something unique, special, and all your own for you. It's Your Story. Just Bag It!